389ph | Frequently Asked Questions

You must be at least 21 years old to register and play on 389ph. This is a strict requirement. Age verification is part of the KYC process and will be requested before withdrawals are processed. Accounts found to belong to underage players will be closed immediately.

No. Each player is permitted one account only. Duplicate accounts — regardless of the email or number used — violate our Terms and Conditions and may result in suspension of all associated accounts. If you have trouble accessing your existing account, contact support rather than creating a new one.

KYC (Know Your Customer) is required before withdrawals are processed. You will typically need a valid, government-issued Philippine ID — such as a PhilSys card, passport, driver's licence, or SSS/GSIS ID — along with proof of your current address. Having these documents ready in advance speeds up the process significantly.

Contact our 24/7 support team to update your registered contact details. For security reasons, changes to your mobile number or email address require identity verification before they are processed. This protects your account from unauthorised changes.

All transactions on 389ph are processed in Philippine Peso (PHP / ₱). There is no currency conversion required for Filipino players. Your balance, deposits, and withdrawals are all displayed and settled in PHP.

389ph supports local Philippine payment channels including online banking, bank transfers, and approved local e-wallets. GCash and Maya are among the local e-wallet options available. Credit cards and cryptocurrency are not accepted as deposit methods. The full list of supported channels is available in the Deposit section of your account after logging in.

Most deposits are credited to your 389ph balance quickly after the transaction is confirmed by the payment provider. Processing times can vary slightly depending on the channel used and network conditions. If your deposit has not appeared after a reasonable wait, contact support with your transaction reference for assistance.

Log in to your account, go to the Withdrawal section, and select your preferred payment channel. Withdrawals are processed back to your registered payment method. KYC verification must be completed before your first withdrawal is approved. Processing times depend on the channel selected.

Minimum deposit amounts vary depending on the payment channel selected. The exact amounts for each method are displayed during the deposit process in your account. Visit the Deposit page after logging in for current channel-specific minimums.

389ph offers a wide selection of game categories familiar to Filipino players, including:

• Slot games — classic reels, video slots, and jackpot titles
• Live casino — baccarat, roulette, blackjack, and game shows with real dealers
• Sports betting — covering PBA, NBA, boxing, volleyball, football, and esports
• eBingo and online poker

Browse everything in the Game Lobby.

Some game titles support a demo or free-play mode that allows you to explore the game mechanics before wagering real money. Availability depends on the specific game and provider. Live casino games and sports betting require a funded account to participate. Check the game lobby for titles that offer a demo option.

Slot games on 389ph use Random Number Generator (RNG) technology, which ensures that each spin outcome is independently random and cannot be predicted or manipulated. RTP (Return to Player) percentages for individual titles are typically available in the game's information panel.

Yes. The full 389ph game library is accessible via mobile browser on any modern Android or iOS device. You can also download the dedicated app from the App page for a smoother, optimised experience. Your balance and game history are synced across all devices.

389ph covers the sports most popular with Filipino fans: PBA basketball, NBA, boxing, volleyball, football, and esports titles. International events across football leagues, tennis, and other major competitions are also available. Visit the Betting page for the current event schedule and available markets.

Yes. In-play or live betting is available for selected events, allowing you to place bets while a match is ongoing. Odds update in real time based on how the game is progressing. Live betting markets and availability vary by sport and event. Check the Betting section for currently live events.

Winnings are calculated based on your stake multiplied by the displayed odds at the time your bet was confirmed. Successful bets are credited to your PHP balance automatically once the event result is settled. Settlement times depend on the sport and how quickly the official result is confirmed.

Your 389ph account is protected by SSL encryption across all connections, OTP two-step verification during login, and secure data storage. We do not store full payment details on our servers. Login notifications can be enabled in your account settings so you are alerted to any new access.

Change your password immediately if you can still access your account, then contact our 24/7 support team. Do not share your new password or any OTP with anyone. Our security team will review your account access logs and take action to secure your account. Never respond to messages asking for your OTP — 389ph staff will never ask for it.

You can change your password from the Security section in your account settings while logged in. If you have forgotten your current password, use the account recovery option on the Login page to reset it via your registered email or mobile number.

389ph provides several tools to help players stay in control:

• Deposit limits — daily, weekly, or monthly caps on how much you can add to your account
• Loss limits — a ceiling on how much you can lose over a given period
• Session time reminders — alerts when you have been playing for a set duration
• Reality checks — periodic pop-ups showing your session time and net result
• Self-exclusion — temporarily or permanently restricting access to your account

All tools are accessible from the Responsible Gaming section in your account settings. Learn more at Responsible Gaming.

Log in to your account, go to Account Settings, and select Responsible Gaming. From there, choose Self-Exclusion and select the duration that suits your needs. The restriction takes effect promptly. For permanent self-exclusion, contact our support team directly. Self-exclusion periods cannot be reversed early once activated.

Yes. Navigate to the Responsible Gaming section in your account settings and select Deposit Limits. You can set a daily, weekly, or monthly cap in PHP. Limits take effect immediately when lowered. Increases to existing limits may require a short cooling-off period before they apply, as an added layer of protection.

No. All forms of gambling — slots, live casino, sports betting, and others — involve risk and uncertainty. Outcomes are never guaranteed, and no strategy can ensure consistent winnings. 389ph strongly encourages players to treat gaming as entertainment, set a fixed budget, and never wager money they cannot afford to lose. If gaming stops being enjoyable, use our self-exclusion tools or visit Responsible Gaming for support resources.