389ph | Privacy Policy

1. Introduction

389ph ("we", "our", "us") is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains what information we collect when you register an account, make a deposit, place a bet, or interact with any part of the 389ph website or mobile app.

By creating an account or continuing to use 389ph, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please discontinue use of the platform.

This policy applies to all users accessing 389ph from the Philippines, including players from Manila, Quezon City, Cebu, Davao, and other parts of the country.

2. Information We Collect

We collect personal data in several ways — directly from you during registration and account use, automatically through your interaction with our platform, and through third-party verification services where required by law.

Information you provide directly:

• Full name, date of birth, and nationality
• Email address and mobile number
• Government-issued identification documents (for KYC verification)
• Proof of address and source of funds (when required)
• Payment method details used for deposits and withdrawals in PHP
• Correspondence and support communications

Information collected automatically:

• IP address and approximate location
• Device type, browser version, and operating system
• Pages visited, session duration, and platform usage patterns
• Login timestamps and OTP verification logs
• Cookie data and similar tracking technologies

3. How We Use Your Information

Every piece of data we collect serves a specific, legitimate purpose. We do not collect information we do not need. Here is how we use your personal data:

4. Legal Basis for Processing

389ph processes your personal data under the following legal grounds:

• Contractual necessity — processing required to deliver the services you have signed up for, including account management and financial transactions.
• Legal obligation — compliance with applicable laws including anti-money laundering (AML) regulations, identity verification requirements, and responsible gaming obligations.
• Legitimate interest — platform security, fraud prevention, and improving the quality of our services.
• Consent — for optional communications such as promotional updates and personalised recommendations, where you have opted in.

5. Sharing Your Information

389ph does not sell or lease your personal data to third parties. However, we may share your information in specific, limited circumstances:

• Payment processors and banking partners — to facilitate PHP deposits and withdrawals through approved local channels.
• Identity verification providers — third-party KYC services used to confirm your identity and age in compliance with platform requirements.
• Technology and infrastructure providers — cloud hosting, security monitoring, and platform support partners who are bound by strict data processing agreements.
• Law enforcement and regulatory bodies — when required by law, court order, or to protect the safety of our players and staff.

6. Cookies & Tracking Technologies

We use cookies and similar technologies on the 389ph platform to ensure the site functions correctly, remember your preferences, and help us understand how players use the platform so we can improve it.

Types of cookies we use:

• Essential cookies — required for core platform functionality such as login sessions and security checks. These cannot be disabled.
• Performance cookies — help us understand traffic patterns and page usage to improve platform speed and reliability.
• Functional cookies — remember your preferences such as language, display settings, and game history.
• Analytics cookies — collect aggregated, anonymised data about player behaviour to improve the platform experience.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect platform functionality.

7. Data Retention

We retain your personal data for as long as your account remains active or as required to fulfil the purposes outlined in this policy. For legal and compliance reasons, certain records — including KYC documents, transaction histories, and communication logs — may be retained for a minimum period even after account closure.

Once the retention period has passed and there is no legal basis to keep your data, it is securely deleted or anonymised.

8. Your Rights as a Data Subject

As a 389ph player, you have the following rights regarding your personal data:

• Right of access — request a copy of the personal data we hold about you.
• Right to rectification — ask us to correct any inaccurate or incomplete personal information.
• Right to erasure — request deletion of your data where we no longer have a legal basis to retain it.
• Right to restriction — ask us to limit how we process your data in certain circumstances.
• Right to withdraw consent — where processing is based on your consent (such as marketing communications), you can withdraw at any time.
• Right to data portability — request your data in a structured, machine-readable format where applicable.

To exercise any of these rights, please contact our support team using the email address in the footer. We aim to respond to all data requests within a reasonable timeframe.

9. Children & Minors

389ph is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account, that account will be immediately closed and all associated data deleted. If you believe a minor has accessed our platform, please notify us right away.

10. Security Measures

We take your data security seriously and implement multiple layers of protection across the 389ph platform:

• SSL/TLS encryption on all pages and data transmissions
• Encrypted storage for sensitive personal and financial data
• OTP-based two-factor authentication for account access
• Regular security audits and penetration testing
• Strict access controls limiting data exposure to authorised personnel only

Despite these measures, no digital platform can guarantee absolute security. We encourage you to use a strong, unique password and enable OTP verification to protect your account.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will post the updated policy on this page with a revised effective date. Your continued use of 389ph after any updates constitutes acceptance of the revised policy.

We recommend checking this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact our support team. You can find our contact email address in the footer of this page. We take all privacy enquiries seriously and will respond promptly.

You may also visit our FAQ page for answers to common questions about accounts, data, and platform policies.